Soon she learned that her troubles had just begun.
A few weeks after making its first payment on a new course, an employee of the school district began receiving overdue notices, documents showing wildly inaccurate balances of loans and letters threatening foreclosure. She now fears she will lose her home.
"How can they take away what I worked so hard?" Campusano said.
Campusano is one of the two named plaintiffs in the proposed class-action lawsuit alleging breach of contract by Bank of America NA and supporting BAC Home Loans Servicing LP.
The lawsuit, which was filed in Los Angeles federal court, since the LHC is located in nearby Calabasas, is one of a growing number of complaints accusing the banks of legal neglecting what should be a binding agreement to reduce monthly mortgage payments troubled borrowers.
Claims related to the constant changes in the U.S. Treasury, administrative Affordable Home Modification Program, which offers incentives for service credit are subject to change, as well as the so-called own modifications that banks offer, regardless of government guidelines.
They represent a new wave of complaints against banks that have already gone through years of criticism for its unwillingness to change the loan and foreclosing on borrowers, offering them after the trial versions.
Some of them have faced lawsuits alleging that the foreclosure was a violation of deal they struck with the government when they accepted money from the $ 700 billion rescue of Wall Street. And earlier this month, U.S. Treasury officials announced that the retention incentives from Wells Fargo & Co., Bank of America Corp. and JPMorgan Chase & Co. for incorrectly identifying that many borrowers were not entitled to HAMP modifications, argue that the banks refused.
Recently, however, government officials and mortgage lenders have been touted statistics showing an increase in the number of modifications is expanding.
The U.S. Treasury said in the April report HAMP, most recently that 70 percent of trial versions started on June 1, 2010 under the guidelines of the program were made permanent, compared with 42 percent for the test began before that date.
Meanwhile, the Hope Now group - the union of the major banks, mortgage servicing, and others - said its members change 1.8 million loans in 2010, compared with 1.2 million modification in 2009.
But even as more troubled borrowers can wrest modification deals with the reluctance of banks, they found that problems persist long after the ink dries on their new loan agreements.
Connecticut Fair Housing Center looked at 655 mortgage modification granted in recent years for clients of the partner organizations in 10 states and found that almost a quarter had problems with inaccurate balance error notification by default, and other issues.
Campusano claim this comment from unknown causes ex-employee call center, who said employees received bonuses for collecting more than was due to modification of transactions. Shennan Kavanagh's lawyer declined to make available the employee, but said that the employee will testify or submit an application, if necessary in court proceedings.
However, Tracy Seslen, real estate finance professor at the University of Southern California Marshall School of Business, said banks are probably just overwhelmed.
"There's not a labor for quality control, it is necessary to make sure these things do not happen," he said.
Any problems because of technical errors, lack of supervision or something nefarious, the impact on homeowners is severe.
Julia Lewis, a 53-year-old mother of four children, a change in its contract with the company for its CitiMortgage Staten Island, New York home after a divorce, and suffering injuries in a car accident that kept her from working.
In October 2010, after making its change fees for more than half a year, CitiMortgage told her modification was denied, according to documents filed in a federal lawsuit in New York.
Bank agents now attend to photograph her outside her home, or hang flyers on her door handle demanding that she call to discuss alleged late payments.
"The banks are behaving like bullies," Lewis said.
CitiMortgage representative Mark Rogers said legal restrictions prevented him from discussing the situation of Lewis.
In addition, Staten Island, Merab Abdaladze and Tamar Bibishvili problems with getting Chase to recognize HAMP modification, it becomes permanent in September 2010.
After making the first payment pair in accordance with the amended plan, the bank said modification is invalid and stopped cashing their checks, according to a motion filed with the New Court of the State of New York. Chase's lawyers have since convinced the pair's lawyer modification was valid, but the bank still return their checks outstanding.
Chase representative Gary Kishner said he could not comment on pending litigation.
And in the suburbs of Seattle in Issaquah, Nathaniel and Emily Perrone, on 29, saw the missed payment notices appear wrongly in their accounts shortly after their BAC approved a permanent change in October 2010.
BAC staff of customer service is not reassured, Nathaniel Perrone, that the indictment was a mistake, but it remains on the account after eight months, as well as late fees.
Bank of America representative Shirley Norton declined to comment on matters related to Perrones or Campusano, who accused the proposed class-action lawsuit.
Campusano problems began when she tried to change it refinanced the loan years earlier to finish repairs to its Victorian-style home in Lawrence, Massachusetts
44-year-old single mother said she wanted to reduce its spending on housing, because it is about to begin repayment of the graduate school and recently adopted a niece and nephew after the death of her sister.
Campusano made all her payments on the modifications it has received in April 2010, but three months later received an account statement that it erroneously as mortgage interest-only loan. During the following months she was sent to accounts require late fees for payments it should never be.
In November, when she called the bank to ask about the letters she threatened foreclosure, she was told that she is actually ahead of its payment, according to the lawsuit. But next month she received four separate notices of recovery, each of which has different figures, like her monthly payment
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